In his book Inside Outsourcing, Derek Gallimore offers a clear and well-grounded vision of how outsourcing can become a true competitive advantage. More than just a cost-cutting measure, outsourcing—when implemented strategically—can be a lever to scale operations, accelerate innovation, and focus on what really matters: the core of the business.
This idea especially resonates with those of us in Latin America who work every day helping companies transform their operations through external talent. As outsourcing service providers, we witness how many of the book’s insights come to life in practice: long-term relationships, close collaboration, and tangible results.
What does Inside Outsourcing teach us?
Gallimore encourages a shift in how we perceive outsourcing—not as a tactical tool, but as an integral part of a modern organization. He emphasizes a point we strongly agree with: outsourcing doesn’t mean losing control—it means gaining focus.
Many growing companies face constraints related to time, talent, or structure. Outsourcing certain functions enables them to move faster, with less friction, and gain access to capabilities that may not be available internally.
How does this connect with Latin America?
In recent years, Latin America has proven to be much more than just a destination for outsourcing services. Today, it’s a region that combines:
Geographic and cultural proximity to the U.S. and Europe
Competitive technical talent, with strong training in technology, analytics, QA, customer service, and software development
Time zone compatibility that allows for extended teams working in sync without the friction of time differences
To all of this, we add something essential: the willingness to work collaboratively, closely, and adaptively. Latin American companies don’t want to be seen just as vendors—but as strategic partners. That makes a difference.
Some relevant figures
- According to Outsource Accelerator, 71% of companies outsource to improve efficiency, and 62% do so to access skills they lack internally.
- The global outsourcing market surpassed $260 billion in 2022, with sustained growth expected in areas like technology, back office, support, and automation.
- In Latin America, countries like Colombia, Mexico, and Argentina are already among the top destinations for digital services nearshoring.
Our perspective as a company
In our experience, outsourcing works best when trust and collaboration are built from the start. We’ve worked with companies that weren’t just looking to cut costs—they wanted to build complementary teams, accelerate development, and find a partner they could grow with.
We focus on being that ally who understands the business, proposes improvements, adapts to internal dynamics, and delivers measurable results.
Inside Outsourcing is an excellent starting point to understand where the industry is headed. But what truly matters is what happens in practice: when a real relationship is built between client and provider, with shared goals and a long-term vision.
In Latin America, we have the talent, experience, and mindset to make that happen.
Interested in exploring how outsourcing can help your business grow with focus and efficiency?
We’re ready to build with you.
